Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gaming is about staying informed, setting clear boundaries, and treating gambling as a leisure activity rather than a source of income.

Spinlander provides tools that give you direct control over how you play. These include deposit limits, session time reminders, loss limits, and self-exclusion options. Using these tools regularly helps protect your financial and emotional wellbeing.

Here are the core principles to keep in mind:

• Gambling is entertainment, not a financial solution;
• Set a budget before you play and stick to it;
• Never chase losses by increasing your bets;
• Take regular breaks during gaming sessions;
• Keep track of the time and money you spend;
• Play with money you can afford to lose;
• Use the responsible gaming tools available on your account;
• Talk to someone you trust if gambling feels out of control.

Gambling addiction is a serious condition that can develop gradually and affect anyone. Identifying the warning signs early is an important step toward getting the right support.

The following indicators may suggest a gambling problem:

• Spending more money or time gambling than originally intended;
• Feeling restless or irritable when trying to reduce or stop gambling;
• Repeatedly attempting to control, cut back, or stop gambling without success;
• Thinking about gambling frequently, including planning future sessions or ways to obtain money;
• Using gambling as a way to cope with stress, anxiety, or other emotional difficulties;
• Lying to family members, friends, or others about the extent of gambling activity;
• Continuing to gamble despite significant financial losses;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, school, or family responsibilities due to gambling;
• Relying on others to provide financial relief after gambling-related losses.

Addressing a gambling problem requires honest self-assessment and a willingness to seek help. There are practical steps that can make a meaningful difference.

The following recommendations support healthier gambling habits and help prevent addiction from taking hold:

• Use the self-exclusion feature on your Spinlander account to temporarily or permanently block access to gambling;
• Set deposit and loss limits through your account settings to cap spending before it becomes a concern;
• Enable session time alerts so you receive reminders about how long you have been playing;
• Take advantage of cooling-off periods if you feel the urge to gamble more than usual;
• Reach out to a professional counsellor or addiction support service in Canada;
• Inform a trusted person about your gambling habits so they can provide accountability;
• Avoid gambling when experiencing stress, fatigue, or emotional difficulty;
• Remove saved payment methods from your account to add friction to impulsive deposits;
• Keep a record of your gambling activity, including time spent and amounts wagered;
• Replace gambling sessions with alternative activities that provide comparable stimulation or relaxation.

No one facing a gambling problem needs to manage it alone. A number of established organisations across Canada offer confidential support, counselling, and crisis assistance to players and their families.

The following resources are available to Canadian residents:

• Gambling Therapy (gamblingtherapy.org) — free online support and counselling for problem gamblers and affected family members;
• Responsible Gambling Council (RGC) (responsiblegambling.org) — a Canadian non-profit providing education, research, and support programmes;
• ConnexOntario (connexontario.ca) — free mental health, addictions, and problem gambling helpline for residents of Ontario, available 24/7;
• Gambling, Gaming and Technology Use (CAMH) (camh.ca) — resources and clinical support from the Centre for Addiction and Mental Health in Toronto;
• Problem Gambling Institute of Ontario (problemgambling.ca) — treatment resources and referral services for Ontario residents;
• British Columbia Problem Gambling Helpline — 1-888-795-6111, available 24 hours a day for BC residents;
• Alberta Health Services Gambling Helpline — 1-866-332-2322, providing support to residents of Alberta.

Players who are concerned about their gambling habits can contact the Spinlander support team at any time. The support team can assist with activating responsible gaming tools, processing self-exclusion requests, and directing users to appropriate help resources in Canada.

The following channels are available to reach Spinlander support:

• Live Chat — available directly on the Spinlander website for immediate assistance;
• Email — players can send a detailed message to the support team and expect a response within 24 hours;
• Help Centre — the on-site FAQ and help section covers account controls, limit settings, and responsible gaming policies.