Spinlander Privacy Policy

This document outlines how Spinlander collects, processes, protects, discloses, and destroys personal data provided by users of its online casino and sportsbook platform. The policy applies to all individuals who access or use the services available on the Spinlander website. All personal data collected is handled in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). The use of personal data by Spinlander is based on informed user consent, obtained at the time of registration or prior to data collection. Users are encouraged to read this document carefully to understand their rights and how their information is managed.

Privacy and Data Protection

Spinlander collects personal data that users provide directly during registration, account management, and platform use. This information is gathered to deliver services, maintain account security, and fulfil legal obligations under Canadian law.

Types of Personal Data Collected

The following categories of personal data may be collected:

  • Full legal name and date of birth;
  • Contact details, including email address and phone number;
  • Residential address and country of residence;
  • Government-issued identification documents for identity verification;
  • Financial information, including payment method details and transaction records;
  • Device and connection data, such as IP address and browser type;
  • Behavioural data related to platform usage and activity.

Data Protection Measures

Spinlander applies technical and organisational safeguards to protect personal information from unauthorised access, loss, alteration, or disclosure. These measures include:

  • Encrypted data transmission using industry-standard protocols;
  • Access controls that restrict data handling to authorised personnel only;
  • Regular security assessments and system monitoring;
  • Secure storage infrastructure with limited physical and digital access.

User Rights Under Canadian Privacy Law

In accordance with PIPEDA and applicable provincial legislation, users have the right to:

  • Access the personal data held about them;
  • Request corrections to inaccurate or incomplete information;
  • Request the deletion of personal data, subject to legal retention obligations;
  • Withdraw consent for certain types of data processing;
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada if they believe their rights have been violated.

All personal data is collected, processed, and stored in compliance with Canadian federal and provincial privacy requirements.

Use of Collected Information

Personal data collected by Spinlander is used for clearly defined, lawful purposes. Information is never processed in a manner inconsistent with the purpose for which it was originally collected.

Purposes of Data Processing

Collected personal information is used for the following purposes:

  • Account services: Creating, verifying, and managing user accounts, including identity authentication and age verification;
  • Transaction processing: Facilitating deposits, withdrawals, and financial record-keeping in connection with user activity;
  • Service improvement: Analysing platform performance and user behaviour to enhance functionality and the overall experience;
  • Marketing communications: Sending promotional updates, offers, and relevant notifications to users who have provided consent, with the option to opt out at any time;
  • Analytics: Generating aggregated statistical reports to support operational and product decisions;
  • Regulatory compliance: Fulfilling obligations under anti-money laundering (AML) legislation, responsible gambling requirements, and licensing conditions applicable in Canada.

Lawful Basis for Processing

All data processing is conducted on a lawful basis, which may include:

  • Explicit user consent provided at the point of data collection;
  • The necessity of processing to perform contractual obligations to the user;
  • Legal obligations that require retention or disclosure of certain data;
  • Legitimate operational interests, where such interests do not override user rights.

Personal data is not sold to third parties for commercial gain. Processing activities are documented and reviewed to maintain transparency and accountability.

Access to Information

Users of the Spinlander platform retain rights over their personal data at all stages of the relationship. These rights are exercisable through the methods described below.

Accessing Personal Data

Users may request a copy of the personal data held about them by contacting the Spinlander support team through the official communication channels listed on the website. Requests are processed within a reasonable timeframe in accordance with applicable Canadian privacy legislation.

Correcting Personal Data

If a user believes that personal information on file is inaccurate, incomplete, or outdated, a correction request may be submitted. Spinlander will review the request and update the records accordingly, or provide a written explanation if the correction cannot be made.

Deleting Personal Data

Users may request the deletion of their personal data. Such requests are subject to legal and regulatory retention obligations. Where data must be retained for compliance purposes, the user will be informed of the applicable retention period.

Consent to Security and Payment Processing

By using the Spinlander platform, users acknowledge and consent to the following:

  • Identity and security verification checks carried out by Spinlander or authorised third-party verification providers;
  • The processing of payment data by licensed payment service providers engaged to facilitate deposits and withdrawals;
  • The transfer of relevant data to financial institutions as required to complete transactions or investigate disputes.

This consent is a condition of accessing certain platform features and cannot be withdrawn without affecting the user's ability to transact on the platform.

Protection of Children’s Privacy

The Spinlander platform is intended exclusively for individuals who are 18 years of age or older. Access to online gambling services by minors is prohibited under Canadian law and the terms of the platform’s operating licence.

Age Verification

Spinlander cannot independently confirm the age of a user without the submission of valid government-issued identification documents. Users are required to provide accurate information during registration and to complete identity verification as requested. Accounts may be suspended pending verification of age.

Handling of Data Belonging to Minors

In the event that a parent or legal guardian becomes aware that a minor has created an account or submitted personal data to the platform without authorisation, they are encouraged to contact Spinlander immediately. Upon receiving a verified request from a parent or legal guardian, all personal data associated with the minor’s account will be deleted from active records as promptly as technically and legally permissible.

Spinlander does not knowingly collect, store, or process personal data from individuals under the age of 18.

International Data Transfers

As an online platform operating with a global network of licensed service providers, Spinlander may process or transfer personal data to jurisdictions outside of Canada. Such transfers occur when third-party partners, including payment processors, identity verification providers, and technology vendors, operate from locations in other countries.

Basis for International Transfers

By creating an account and using the services on the platform, users consent to the transfer and processing of their personal data outside Canada where such transfers are necessary to deliver the requested services.

Data Protection During Transfers

All third-party partners engaged by Spinlander are required to maintain appropriate confidentiality and data protection standards. Contractual obligations are in place to ensure that personal data transferred internationally receives a level of protection consistent with Canadian privacy standards.

Spinlander does not transfer personal data to countries or organisations that cannot demonstrate adequate protections for the information received.

Use of Cookies

Cookies are small text files stored on a user’s device by a web browser when a website is visited. These files contain information about the user’s interaction with the site and are retrieved on subsequent visits to support continuity and personalisation.

How Spinlander Uses Cookies

The platform uses cookies for the following purposes:

  • Statistical analysis: Tracking aggregated usage data to measure site performance and identify technical issues;
  • Behavioural analysis: Monitoring how users navigate the platform to identify patterns and areas for improvement;
  • Personalisation: Remembering user preferences, language settings, and account configurations to provide a consistent experience;
  • Service improvement: Informing decisions about platform updates, content relevance, and feature development.

Cookie Retention

Cookies set by the Spinlander platform are retained for a period of up to one year from the date of placement, unless cleared earlier by the user through their browser settings.

Managing Cookies

Users may configure their browser to refuse cookies or to alert them when cookies are being set. Restricting cookies may affect the functionality of certain features on the platform. For information on managing cookies, users should consult the help documentation provided by their browser.

Acceptance of Privacy Policy

Access to and use of the Spinlander platform constitutes full and unconditional acceptance of the terms set out in this Privacy Policy. This includes all provisions relating to data collection, processing, storage, disclosure, and the rights of users.

Current Version Prevails

In the event of any discrepancy between versions of this document, the most current version published on the Spinlander website shall prevail. Users are responsible for reviewing the policy periodically to remain informed of any changes.

Continued Use as Consent

Each visit to or use of the platform following the publication of an updated Privacy Policy constitutes the user’s acceptance of the revised terms. If a user does not accept the terms of this policy, they must discontinue use of the platform and may request the deletion of their account and associated personal data.

Third-Party Privacy Practices

Spinlander may share personal data with third parties in specific, defined circumstances. Such sharing is conducted in accordance with applicable Canadian privacy legislation and only to the extent necessary for the stated purpose.

Circumstances for Sharing Personal Data

Personal data may be disclosed to third parties in the following situations:

  • Legal obligations: When required by law, court order, or regulatory authority, including disclosures to law enforcement agencies;
  • Dispute resolution: When necessary to investigate, prevent, or address fraudulent activity, security incidents, or violations of platform terms;
  • Contractual arrangements: When third-party service providers require access to personal data to deliver services on behalf of Spinlander, including payment processing, identity verification, and technical infrastructure.

Notification of Third-Party Sharing

Where third-party recipients are not listed on the platform, users will be informed of the identity, purpose, and scope of any data sharing prior to or at the time of disclosure, unless prohibited by law.

Consent

By submitting personal data to Spinlander and using the platform, users consent to the sharing of that data with authorised third parties in accordance with this section. Users who wish to limit such sharing should contact the support team to understand the implications before proceeding.