Spinlander Rules and Regulations in Canada

Please read these general terms before you use the services. By creating an account, placing a bet, claiming a bonus, or continuing to use the site, you confirm that you accept these terms and agree to follow all applicable Canadian laws.

• Agreement and updates
  • These terms form a binding agreement between you and the operator of this platform.
  • Terms, policies, and rules may be updated at any time to reflect legal, technical, or operational changes.
  • Material changes take effect after notice is posted in your account or on this page. Continued use means acceptance.
• Eligibility and location
  • You must be at least the legal gambling age in your province or territory of residence: generally 19, or 18 in Alberta, Manitoba, and Québec.
  • You must be physically located in a place where online betting is allowed and any required provincial registration is in place for the services you access.
  • Ontario players may only use offerings that are authorized by the Alcohol and Gaming Commission of Ontario and conducted by iGaming Ontario, where applicable.
  • Only one account per person, household, payment instrument, and device is permitted. Shared, corporate, or automated accounts are not allowed.
• Registration and verification
  • Accurate personal information is required during registration and may be verified at any time.
  • You agree to KYC checks that can include identity, age, address, payment ownership, and source of funds assessments.
• Proper platform use
  • You must not misuse the site, attempt to interfere with odds or markets, deploy bots, multi‑account, collude, or engage in arbitrage using insider information.
  • You are responsible for maintaining the confidentiality of login details and for all activity under your account.
• Content and intellectual property
  • All site content, data, software, odds, event information, and trademarks are protected by intellectual property laws.
  • You may use content only for personal, non‑commercial purposes related to lawful betting.
• Bonuses and promotions
  • Bonuses are offered to eligible users and are governed by specific terms including wagering, expiry, and maximum payout rules.
  • Bonus availability may differ by province. Ontario residents may view offers only after registration, in line with local marketing standards.
  • Abuse or attempts to circumvent bonus rules can result in removal of bonuses, cancellation of related bets, and account restrictions.
• Service changes and availability
  • Markets, events, and features may be added, suspended, or withdrawn to meet operational or legal requirements.
  • The platform does not guarantee uninterrupted access or error‑free services.
• Liability limitations
  • To the fullest extent permitted by law, the operator is not liable for indirect or consequential losses, loss of profits, data, or business opportunity.
  • Nothing in these terms limits liability where such limitation is prohibited by applicable law.
• Complaints and dispute resolution
  • Submit complaints through the support channels in your account, including all relevant bet IDs and timestamps.
  • If your issue remains unresolved, you may escalate it to the relevant provincial authority where such pathway exists.
• Governing law
  • These terms operate subject to Canadian federal law and the mandatory consumer protection laws of your province or territory.
  • Any invalid term will be severed, and the remainder will continue in full force.

These general betting rules apply to all bets placed through your account unless specific market rules say otherwise.

• Eligibility to place a bet
  • You may place a bet only after successful registration, verification where required, and confirmation that you are located in an allowed jurisdiction.
  • Bets placed contrary to local legal requirements may be voided and your account restricted.
• Bet acceptance and records
  • A bet is accepted only when it appears as confirmed in your bet history and a unique reference number is issued.
  • Pre‑match and live betting markets can be suspended or removed without notice. Market availability, odds format, and event coverage may vary.
• Minimum and maximum stakes
  • Minimum and maximum bet amounts are shown on the bet slip or market screen and may differ by sport, event, or product.
  • We may limit stakes or refuse a bet to manage risk and meet legal obligations.
• Odds, settlement, and calculation of returns
  • All odds represent the price offered at the time of acceptance. Obvious pricing or settlement errors may result in correction or bet voiding.
  • Returns are calculated based on the accepted odds and stake after deducting any applicable fees disclosed at checkout.
  • For dead‑heat outcomes, settlement is adjusted proportionally according to standard industry practice.
• Event changes and cancellations
  • If an event is postponed, relocated, or materially altered, settlement follows the specific sport rules displayed next to the market.
  • If a market cannot be settled under published rules, bets may be voided and stakes returned.
• Live betting and delays
  • Live markets are subject to delays and data feeds. The operator may reject or re‑price a selection while a bet is pending.
  • Cash‑out, if offered, is not guaranteed and may be unavailable during suspensions or technical issues.
• Bet editing and cancellation
  • Once accepted, a bet cannot be cancelled by the user. The operator may void or adjust a bet for palpable error, regulatory reasons, or integrity concerns.
• Restrictions and fair use
  • Collusion, match fixing, misuse of insider information, and use of automated tools are prohibited.
  • The operator may restrict markets, limit stakes, close accounts, or remove bonuses where suspicious betting patterns are detected.
• Settlement priority
  • Official event results take precedence over all other sources. If official data is unavailable, reasonable evidence may be used to settle.

These rules cover deposits, withdrawals, fees, processing times, and verification for your account balance.

• Currency and ownership
  • The default currency is CAD unless your account states otherwise.
  • All payment methods must be registered to you. Third‑party payments are not allowed.
• Deposits
  • Supported methods may include Interac e‑Transfer, Visa, Mastercard, bank transfer, and approved e‑wallets, subject to availability in your province.
  • Minimum and maximum deposit limits are displayed in the cashier. Processing is usually instant, but bank or provider delays can occur.
  • Fees, if any, are shown at checkout. Your bank or wallet provider may charge separate fees.
• Withdrawals
  • Withdrawals are paid back to the original deposit method where possible. A security review may require the same method for returns.
  • Standard processing time is typically 24 to 72 hours after approval, followed by bank or wallet timelines beyond operator control.
  • You may be asked for identity documents, proof of address, payment ownership, and source of funds before approval.
• KYC/AML checks
  • The operator may delay or reject transactions until verification is complete to meet anti‑money laundering and counter‑terrorist financing obligations.
• Transaction restrictions and cancellations
  • We may refuse, reverse, or limit transactions to manage fraud, chargebacks, bonus abuse, or regulatory requirements.
  • You can request cancellation of a pending withdrawal through the cashier if the option is available, subject to responsible gambling settings and provincial standards.
• Dormant and inactive accounts
  • If your account is inactive for a prolonged period, an administrative fee may apply as disclosed in your account prior to any deduction, subject to local rules.
• Errors and adjustments
  • Funding or payout errors will be corrected. Overpaid amounts may be reclaimed from your balance or future winnings.

Responsible gambling safeguards are integral to the services. Tools and support are available to help you manage betting behaviour and protect your rights.

• Player protection tools
  • Deposit, loss, stake, and session limits configurable in your account.
  • Time‑outs and self‑exclusion, including access to provincial programs such as iGaming Ontario self‑exclusion for eligible users.
  • Reality checks, wagering history, and account statements to help you read and assess your activity.
• Practical guidance
  • Bet only what you can afford to lose and avoid chasing losses.
  • Keep betting separate from essential expenses and savings.
  • Do not use credit or borrow funds to gamble.
• Help and support in Canada
  • ConnexOntario: 1‑866‑531‑2600
  • British Columbia Gambling Support: 1‑888‑795‑6111
  • Alberta Health Services Helpline: 1‑866‑332‑2322
  • Manitoba Problem Gambling Helpline: 1‑800‑463‑1554
  • Québec Gambling Help Line: 1‑800‑461‑0140
  • Gamblers Anonymous Canada and Gambling Therapy also provide support online.
• Our commitments
  • The operator may apply or increase limits, suspend bonuses, or block the account if harm is suspected.
  • Self‑exclusion will be honoured for the period selected, subject to verification requirements.

The platform operates measures designed to prevent money laundering and terrorist financing in line with Canadian law, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, where applicable.

• Know Your Customer (KYC)
  • Identity, age, and address verification are required. Additional enhanced due diligence may apply based on risk.
  • Verification may include government ID, proof of address, payment ownership, source of funds, and source of wealth where warranted.
• Monitoring and detection
  • Transactions are monitored for unusual patterns, rapid deposits and withdrawals, structuring, account sharing, and use of third‑party payment instruments.
  • Screening against sanctions, politically exposed person lists, and adverse media may be performed.
• Reporting and record‑keeping
  • Suspicious activity may be reported to the appropriate authority. Records are retained for the period required by law.
• Consequences of non‑compliance
  • The operator may refuse transactions, freeze funds, restrict services, close accounts, and forfeit bonuses if AML rules are breached.
  • Failure to complete verification can result in denied withdrawals and eventual account closure.

Your privacy is protected under applicable Canadian privacy legislation, including PIPEDA and relevant provincial laws. This section explains what personal data is collected, how it is used, and your rights.

• Data collected
  • Registration data: name, date of birth, contact details, address.
  • Verification data: ID documents, proof of address, payment ownership.
  • Usage data: device identifiers, IP address, geolocation checks, log files, event interactions, and bet history.
  • Financial data: deposit and withdrawal records and limited card or wallet details as permitted.
  • Cookie and analytics data for site performance and fraud prevention.
• How data is used
  • To provide services, process registration, verify identity, settle bets, manage bonuses, and handle payments.
  • To comply with legal and regulatory duties, including responsible gambling and AML.
  • To improve products, personalize settings, and prevent fraud and account misuse.
  • Marketing communications are sent only in accordance with your consent preferences and local rules.
• Sharing and transfers
  • Data may be shared with payment providers, KYC vendors, integrity bodies, regulators, and professional advisers under contract.
  • Some providers may be outside Canada. Safeguards such as contractual protections are applied where required.
• Retention
  • Data is retained only as long as necessary for legal, regulatory, tax, and operational purposes, then securely deleted or anonymized.
• Your rights
  • Request access to your data and correction of inaccuracies.
  • Withdraw consent to marketing at any time through account settings.
  • Request deletion where permitted by law and subject to retention duties.
  • Exercise these rights using the support channels in your account. You may contact your provincial privacy regulator if concerns remain.

Security measures protect your account, transactions, and personal data.

• Technical safeguards
  • Transport Layer Security encrypts data in transit. Sensitive data is stored using strong encryption and access controls.
  • Systems are monitored for threats, and protections such as firewalls, intrusion detection, and rate limiting are applied.
• Account protection
  • Strong passwords and two‑factor authentication are supported and may be required in higher‑risk scenarios.
  • Automatic session timeouts and device checks help prevent unauthorised access.
• Operational measures
  • Staff receive training on data protection, responsible gambling, and AML procedures.
  • Independent audits and periodic testing are used to assess controls.
• Your responsibilities
  • Keep credentials confidential, enable two‑factor authentication, and secure your devices.
  • Notify support immediately if you suspect unauthorised use of your account.