Responsible Gaming

Responsible gaming guides every decision at Spinlander. Gambling carries risk, so you get tools that help you play responsibly and stay safe. You can set limits, take a cooling‑off break, or self‑exclude at any time. We verify legal age and make help easy to find across Canada. Your control and privacy come first.

Basic Principles of Responsible Gaming

Gambling always involves the chance of financial loss. The goal is entertainment, not income. You can use site tools to control betting and protect your wellbeing.

Key principles for safe play:

  • Treat betting as entertainment, not a way to make money.
  • Only use funds you can afford to lose. Never borrow to gamble.
  • Set deposit, loss, wager, and session limits before playing.
  • Track your spend and time using account tools and reality checks.
  • Avoid chasing losses. Take a break if you feel pressure to recover money.
  • Plan your budget first. Stop playing when you reach your limits.
  • Protect minors. Keep logins private and devices locked.
  • Learn how games work. Outcomes are random and cannot be controlled.
  • If playing affects your mood or finances, stop and seek help.
  • Review our responsible gaming policy for useful tips and support options.

Age and identity:

  • You must be of legal age in your province or territory. This is 19+, or 18 in Alberta, Manitoba, and Québec.

How to Recognize Betting Addiction?

Warning signs can build over time and reduce control of your play. Gambling addiction is a serious condition that needs attention and support.

Possible indicators:

  • Spending more time or money on gambling than planned.
  • Chasing losses or increasing bets to feel the same excitement.
  • Hiding play, bank statements, or lying about betting.
  • Feeling restless, irritable, or anxious when trying to cut back.
  • Skipping work, classes, or family activities to keep playing.
  • Using gambling to cope with stress, low mood, or problems.
  • Borrowing, selling items, or using credit to cover gambling.
  • Repeatedly exceeding personal limits or breaking self‑set rules.
  • Neglecting bills, savings, or essentials due to gambling.
  • Thinking about gambling most of the day.

How to Deal with Betting Addiction?

Taking action early can protect your health and finances. Spinlander offers practical tools and tips you can use today.

Recommendations:

  • Set or lower deposit, loss, and wager limits in your account.
  • Use session limits and reality checks to control playing time.
  • Apply a cool‑off period if you need a short break from gambling.
  • Choose self‑exclusion for a longer break and full access blocks.
  • Turn off marketing messages in notification settings.
  • Review your transaction history to learn patterns and triggers.
  • Remove saved payment methods and create a written budget.
  • Ask your bank about gambling merchant blocks or spending controls.
  • Install blocking software such as BetBlocker or Gamban on your devices.
  • Speak to a professional counsellor for ongoing support.

Resources for Getting Help

Confidential help is available across Canada for problem gambling. Professional counselling can support you and your family.

If you or someone is in immediate danger, contact local emergency services.

Customer Support

If you are worried about addiction or loss of control, you can contact Spinlander support for guidance and account safeguards.

Ways to reach support in Canada:

  • Live Chat in the Help Centre, 24/7.
  • Secure message through My Account > Help.
  • Email via the Contact Us form in your account.
  • Request a responsible gaming call‑back by submitting a ticket.
  • Ask support to set limits, apply a cool‑off, or activate self‑exclusion.
  • Service available in English and French.